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Patient Services Coordinator
2 months ago
Position Overview
The Patient Services Coordinator plays a vital role in managing all incoming communications for the healthcare facility. This includes, but is not limited to, scheduling appointments, pre-registration tasks, relaying patient messages, and conducting appointment reminders. The Coordinator collaborates effectively with healthcare providers, management, and support staff to foster a team-oriented environment focused on patient care.
Key Responsibilities
- Warmly greet each caller with a professional introduction, ensuring a welcoming atmosphere.
- Manage all incoming calls during operational hours, tracking call volumes to optimize staffing levels.
- Schedule urgent appointments or direct patients to appropriate care facilities as needed.
- Update patient information during each interaction, confirming essential details such as mailing addresses and insurance coverage.
- Coordinate follow-up appointments for continuity of care across various medical specialties.
- Handle appointment rescheduling to accommodate changes in physician availability.
- Conduct reminder calls for upcoming appointments, ensuring patients are informed and prepared.
- Document all communications accurately using designated templates and systems.
Additional Duties
- Take messages for medical records requests and forward them to the appropriate personnel.
- Manage prescription refill requests by gathering necessary information and relaying it to clinical staff.
- Reach out to patients who missed appointments to understand their reasons and assist in rescheduling.
- Confirm all information with callers for accuracy before concluding the conversation.
Qualifications
- High School diploma required; certification as a Medical Assistant from an accredited program is preferred.
- Previous experience in a medical office, reception, or insurance billing is advantageous.
- Strong verbal and written communication skills are essential, along with excellent telephone etiquette and customer service abilities.
- Proficiency in electronic medical records and practice management software is necessary.
- Ability to maintain focus and attention to detail while managing multiple tasks.
