Cnrgstores - Retail Operations Supervisor
2 weeks ago
**Cnrgstores - Retail Operations Supervisor**
**Location:** Not specified
**Employment Type:** Full Time
**Overview**
The Retail Operations Supervisor plays a crucial role in overseeing all store functions during the absence of the Store Manager. This position is essential in embodying the company’s ethos through the effective implementation of its Mission and Values. A successful Retail Operations Supervisor will consistently provide exceptional customer service, lead store associates effectively, and manage all operational aspects of the store when the Store Manager is unavailable.
**Key Responsibilities Include:**
- Fostering a culture of outstanding customer service among associates to surpass customer expectations.
- Assisting in meeting store financial objectives through collaboration with key team members and personal contributions.
- Ensuring the retail space is merchandised according to company standards.
- Overseeing the receipt, storage, and display of merchandise in compliance with established operational and safety protocols.
- Monitoring delivery processes to guarantee timely loading and delivery of merchandise, while ensuring customer pickups are handled efficiently and courteously.
- Promptly reporting any unusual incidents to the Store Manager and taking immediate action to resolve urgent issues.
- Leading all associates in the absence of the Store Manager, providing ongoing direction and feedback to maintain compliance with company policies and standards.
- Assisting in the recruitment, selection, and training of new associates.
- Promoting a collaborative team environment throughout the store.
- Performing additional duties as assigned by supervisors or company officials.
**Qualifications of a Successful Retail Operations Supervisor:**
The ideal candidate will possess strong leadership and problem-solving abilities, with the capacity to operate with minimal supervision. Excellent verbal and written communication skills are essential for effective interaction with customers, vendors, and team members. A successful Retail Operations Supervisor will have a team-oriented mindset, robust management and organizational skills, and the ability to analyze and utilize data effectively in managing merchandise and operational functions. Attention to detail and the ability to multitask in a fast-paced environment are critical. Physical requirements include the ability to climb ladders, reach, bend, twist, kneel, lift up to 50 lbs., and manage large or awkwardly shaped items. Flexibility in scheduling, including availability for weekends, evenings, and holidays, is also necessary.
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This position is classified as hourly (non-exempt from overtime). The job description is intended to provide a general overview of the responsibilities and duties associated with this role and is not exhaustive.
Central Network Retail Group, LLC adheres to all relevant equal employment laws, including the Americans with Disabilities Act. Qualified individuals with disabilities may request reasonable accommodations from the company.
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