Retail Operations Supervisor, ShopHQ

2 weeks ago

Minneapolis, Minnesota, United States ShopHQ Full time

Retail Operations Supervisor, ShopHQ - Part-Time

Job Category: Merchandising Requisition Number: RETAIL001973

Job Details

LOCATION: Not Specified

ABOUT SHOPHQ:

ShopHQ is a prominent interactive media enterprise that manages a diverse portfolio of Entertainment, Consumer Brands, and Media Commerce Services, establishing the company as a premier partner for television advertisers and consumer brands aiming to engage and transact with customers through interactive video.

OVERVIEW

The Retail Operations Supervisor is tasked with assisting the Store Manager in overseeing store functions to guarantee an exceptional customer experience and optimal profitability. The Retail Operations Supervisor will execute all managerial duties in the absence of the Store Manager.

KEY RESPONSIBILITIES

Drive for Results

  • Exhibit a competitive mindset. Propel plans, comparable store sales, credit card metrics, and other key performance indicators (KPIs) with a customer-centric approach.
  • Train and exemplify sales techniques with style.
  • Enhance brand visibility through the planning and execution of grassroots marketing initiatives.
  • Maintain awareness on the sales floor; address customer issues promptly and effectively.

Recruit, Hire and Staff

  • Evaluate talent and take timely actions to elevate store personnel.
  • Proactively develop a talent pool of internal and external candidates, creating a recruiting network of qualified individuals to fill vacancies efficiently.

Coach and Develop

  • Provide timely feedback, training, and coaching that leads to enhanced performance.
  • Instill a passion for the brand and a commitment to performance improvement.
  • Hold the team accountable for meeting performance expectations.
  • Communicate clearly and respectfully, fostering teamwork.

Brand Management

  • Embody the ShopHQ brand, demonstrating a commitment to serving and styling our customers.
  • Utilize merchandising strategies to stimulate sales growth through engaging visual displays.
  • Organize and lead efforts to maintain a clean and safe retail environment.
  • Ensure the store is consistently presented according to visual merchandising standards and hold the team accountable for compliance.

Operations Management

  • Oversee general store operations and adhere to all operational policies and procedures, including loss prevention, to ensure safe and efficient operations.
  • Implement corporate directives within specified timeframes.

ADDITIONAL RESPONSIBILITIES

Comply with company policies, procedures, and core values. Regular attendance and flexibility in scheduling to meet business needs, including weekends and holidays, are essential. Managers/Supervisors are expected to work weekends as required by business demands. Other duties may be assigned as necessary.

QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES

  • Minimum of 2 years of retail experience, preferably with ShopHQ.
  • Strong emphasis on customer service experience.
  • Supervisory experience is preferred.
  • Experience in specialty retail is a plus.
  • Strong understanding of retail selling techniques with a focus on customer service.
  • Excellent organizational skills with the ability to multitask, prioritize, and manage time effectively.
  • Ability to promote teamwork and collaboration.
  • Knowledge of retail mathematics and its application in daily operations.
  • Proficiency in operating point of sale (POS) systems.
  • Ability to manage bank deposits in accordance with company guidelines.
  • Willingness to travel as necessary.

ShopHQ is an equal opportunity employer, committed to providing equal employment opportunities to individuals regardless of various protected characteristics as defined by applicable laws. The individual in this role must be able to perform essential job functions with or without reasonable accommodation. This job description aims to convey the general nature and scope of the position and should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed, and management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs.

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