Customer Service Representative

3 days ago


Lancaster, California, United States Safelite Group, Inc. Full time
About the Role

The Customer Advocate is a key position at Safelite Group, Inc., serving as the first point of contact for customers. This role requires a high level of organization, energy, and professionalism to deliver exceptional customer experiences.

Key Responsibilities
  • Manage administrative processes, scheduling, work orders, and invoicing to ensure seamless customer interactions.
  • Provide world-class customer service through phone calls, emails, and in-person interactions, resolving issues efficiently and effectively.
  • Confirm and complete work order information, including insurance verification, additional parts, and missing details.
  • Process administrative tasks such as buyouts, invoices, work orders, and credit memos.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
Requirements
  • High School Diploma/GED/Equivalent required.
  • 1-3 years of experience in telephone operations or business administration.
  • Ability to provide exceptional customer service in a fast-paced environment.
  • Presentation of a professional appearance and adherence to personal protective equipment requirements.
  • Ability to travel up to 10%.
What We Offer
  • Competitive weekly base pay starting at $21.75/hour.
  • A comprehensive benefits package valued at over $10k, including a 401(k) plan with company matching, medical coverage plans, and paid time off programs.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all necessary tools and resources for success.


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