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Sales and Customer Service Representative

2 months ago

Lancaster, California, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and supporting the growth of our client base.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to ensure a positive experience for all clients.
  • Service Promotion: Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases.
  • Client Acquisition and Retention: Help grow and retain a client base through in-person and phone/email outreach.
  • Supporting Clinic Flow: Support clinic flow by greeting clients, scheduling services, and addressing questions.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Previous retail or sales experience preferred.
  • Skills: Critical thinking, excellent math and computer skills, and the ability to multitask.
  • Personality: Great people skills and the ability to establish positive relationships with guests.
What We Offer
  • Trained Leadership: Trained leadership that is invested in your success.
  • Award Programs: Award programs to recognize and reward outstanding performance.
  • Caring Community: A caring community that strives to celebrate individuality and share knowledge.