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Customer Service Representative

2 months ago

Lancaster, California, United States Safelite Group, Inc. Full time
About the Role

The Customer Advocate is a vital position at Safelite Group, Inc., serving as the first point of contact for our customers. This role requires a highly organized and energetic professional who can deliver exceptional customer experiences through every interaction.

Key Responsibilities
  • Welcome in-shop customers and resolve their concerns efficiently, often finding creative solutions.
  • Manage incoming calls, emails, and faxes related to service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
  • Confirm and complete work order information, including insurance verification, additional parts, and missing information.
  • Perform administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • Perform other duties as assigned.
Requirements
  • High School Diploma/GED/Equivalent required.
  • 1-3 years of experience in telephone operations or business administration.
  • Ability to provide world-class customer service in a fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.
What We Offer
  • Competitive weekly base pay starting at $21.75/hour.
  • A benefits package valued at more than $10k*, including a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.

*Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.