Hotel Guest Experience Coordinator

3 weeks ago


Universal City, California, United States Sun Hill Properties Inc. Full time
Key Responsibilities

As a Front Desk Agent, your primary responsibilities will include:

Welcoming and greeting all guests in a professional, friendly manner

Processing guest check-ins and check-outs efficiently

Managing guest inquiries and requests promptly

Providing information about hotel amenities, local attractions, and services

Handling guest complaints and escalating to management when necessary

Resolving guests' complaints using the HEART model in combination with empowerment guidelines.

Maintaining accurate guest records in the property management system

Processing payments and handling cash/credit transactions accurately



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