Guest Services Associate
3 days ago
Reneson Hotel Overview: As a leading hospitality provider, we value our employees and strive to create a positive and supportive work environment. Our team of dedicated professionals works tirelessly to ensure that every guest feels welcome and valued.
Job Summary: We are seeking a Guest Service Agent to join our front desk team. The successful candidate will be responsible for providing top-notch customer service, handling guest check-ins and check-outs, and ensuring that all guests have an enjoyable stay with us.
Key Responsibilities:
- Provide exceptional customer service to guests
- Process guest check-ins and check-outs efficiently and accurately
- Handle guest inquiries and provide information about local attractions and services
- Assist with room assignments, key card distributions, and other related tasks
- Resolve guest complaints and concerns in a timely and effective manner
Requirements:
- Previous hotel experience preferred
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Basic computer skills and typing abilities
- Food Handlers and RBS Certification within 30 days
Benefits and Compensation:
We offer competitive pay rates, medical/dental/vision insurance, vacation, holiday, and sick pay, Hilton worldwide discounts, and 401k with matching. If you're passionate about delivering exceptional guest service and working in a dynamic team environment, we encourage you to apply.
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Customer Experience Associate
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Hotel Guest Experience Associate
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Front Desk Associate
5 days ago
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