Guest Services Associate

3 days ago


Daly City, California, United States Reneson Hotel Full time

Reneson Hotel Overview: As a leading hospitality provider, we value our employees and strive to create a positive and supportive work environment. Our team of dedicated professionals works tirelessly to ensure that every guest feels welcome and valued.

Job Summary: We are seeking a Guest Service Agent to join our front desk team. The successful candidate will be responsible for providing top-notch customer service, handling guest check-ins and check-outs, and ensuring that all guests have an enjoyable stay with us.

Key Responsibilities:

  • Provide exceptional customer service to guests
  • Process guest check-ins and check-outs efficiently and accurately
  • Handle guest inquiries and provide information about local attractions and services
  • Assist with room assignments, key card distributions, and other related tasks
  • Resolve guest complaints and concerns in a timely and effective manner

Requirements:

  • Previous hotel experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Basic computer skills and typing abilities
  • Food Handlers and RBS Certification within 30 days

Benefits and Compensation:

We offer competitive pay rates, medical/dental/vision insurance, vacation, holiday, and sick pay, Hilton worldwide discounts, and 401k with matching. If you're passionate about delivering exceptional guest service and working in a dynamic team environment, we encourage you to apply.



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