Hotel Guest Services Manager
19 hours ago
Key Responsibilities:
- Greet and register guests, ensuring a smooth and efficient check-in process.
- Handle room reservations, including modifications and cancellations.
- Provide information about hotel services, amenities, and local attractions.
- Assist guests with requests and concerns, demonstrating a proactive approach to resolving issues.
- Work collaboratively with the front desk team to maintain a high level of customer satisfaction.
Requirements:
- High school diploma or equivalent required; college coursework in hospitality or a related field helpful.
- Experience in a hotel or related field preferred.
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
- Excellent communication and interpersonal skills, with a focus on providing exceptional guest service.
- Basic arithmetic skills and ability to handle cash and credit transactions accurately.
Benefits:
- Daily pay option available.
- Medical, dental, and vision coverage.
- Short-term and long-term disability income.
- Term life and AD&D insurance.
- Paid time off.
- Employee assistance program.
- 401(k) retirement plan.
About Us: Aimbridge Hospitality is a global leader in third-party hotel management, with a portfolio of over 1,550 hotels across 22 countries. We are committed to delivering exceptional results and creating memorable experiences for our guests. If you are passionate about providing outstanding customer service and are looking for a rewarding career opportunity, apply now
The estimated salary for this position is $18.35 per hour, based on industry standards and location.
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