Hotel Front Desk Operations Coordinator

3 days ago


Universal City, California, United States Sun Hill Properties Inc. Full time
Key Responsibilities

The primary duties and responsibilities of this role include providing backup and relief for the primary night auditor, performing nightly financial reconciliation and audit of hotel transactions, processing guest folios, verifying and balancing daily cash and credit card transactions, preparing daily revenue reports and financial summaries, handling guest check-ins, check-outs, and room assignments during night shifts, responding to guest inquiries and resolving issues professionally and efficiently, managing incoming phone calls and guest communication, maintaining hotel security and monitoring front desk areas, posting room charges and processing guest billing, updating and maintaining guest reservation systems, assisting with night audit software and hotel management systems, handling emergency situations and guest requests promptly, and maintaining a clean and organized front desk area.



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