Hotel Guest Experience Specialist
3 days ago
Overview
The Reneson Hotel is a dynamic and growth-oriented company that operates several hotels across the country. We are committed to providing exceptional service and value to our guests, and we are seeking a talented Guest Service Agent to join our team at the Hampton by Hilton in Daly City.
Responsibilities:
- Process guest check-ins and check-outs, ensuring accuracy and attention to detail.
- Welcome and greet guests in a friendly manner, making them feel valued and appreciated.
- Answer telephone calls, respond to guest inquiries, and make reservations as needed.
- Assist guests with concierge services, providing information on local events, restaurants, and attractions.
- Resolve guest complaints and concerns in a professional and courteous manner.
Requirements:
- Previous hotel experience preferred.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.
- Ability to lift up to 25 pounds and stand for long periods.
- Food Handlers and RBS Certification within 30 days required.
Benefits:
- Competitive hourly rate of $22.50 per hour.
- Medical, dental, and vision insurance.
- Vacation and holiday pay.
- Hilton worldwide discounts.
- 401k with matching.
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