Hotel Guest Experience Specialist

3 days ago


Daly City, California, United States Reneson Hotel Full time

Overview

The Reneson Hotel is a dynamic and growth-oriented company that operates several hotels across the country. We are committed to providing exceptional service and value to our guests, and we are seeking a talented Guest Service Agent to join our team at the Hampton by Hilton in Daly City.

Responsibilities:

  • Process guest check-ins and check-outs, ensuring accuracy and attention to detail.
  • Welcome and greet guests in a friendly manner, making them feel valued and appreciated.
  • Answer telephone calls, respond to guest inquiries, and make reservations as needed.
  • Assist guests with concierge services, providing information on local events, restaurants, and attractions.
  • Resolve guest complaints and concerns in a professional and courteous manner.

Requirements:

  • Previous hotel experience preferred.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Ability to lift up to 25 pounds and stand for long periods.
  • Food Handlers and RBS Certification within 30 days required.

Benefits:

  • Competitive hourly rate of $22.50 per hour.
  • Medical, dental, and vision insurance.
  • Vacation and holiday pay.
  • Hilton worldwide discounts.
  • 401k with matching.


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