Retail Operations Leader

1 week ago


Kenosha, Wisconsin, United States Marshalls Full time
Position Overview:
As a key player in our retail environment, you will be responsible for enhancing the customer journey while leading a dedicated team of Associates. Your role is pivotal in ensuring that every customer interaction is positive and memorable.

Key Responsibilities:
- Foster an exceptional customer experience by overseeing front-end operations.
- Guide and mentor Associates, ensuring they deliver prompt and courteous service.
- Maintain a clean, organized, and inviting store atmosphere.
- Engage with customers actively, setting a standard for outstanding service.
- Promote a culture of integrity and confidentiality among team members.
- Provide training on customer engagement and loyalty program promotion.
- Manage register assignments and coordinate breaks for Associates.
- Address customer inquiries and concerns efficiently, ensuring satisfaction.
- Ensure compliance with store plans and prioritize tasks effectively.
- Communicate priorities and updates clearly with management and team members.
- Encourage a culture of recognition and constructive feedback.
- Collaborate with management to identify training needs for Associates.
- Uphold all labor laws, policies, and procedures.
- Advocate for credit and loyalty programs.
- Participate in initiatives aimed at reducing store shrinkage.
- Promote safety awareness and maintain a secure shopping environment.
- Undertake additional duties as required.

Ideal Candidate Profile:
- Flexible availability, including nights and weekends.
- Strong merchandising knowledge and multi-tasking abilities.
- Excellent communication and organizational skills with keen attention to detail.
- Adaptable to changes and unexpected situations.
- Team-oriented, working collaboratively with peers and supervisors.
- Capable of training and developing others.
- Minimum of 1 year in retail and 6 months in a leadership role.

Benefits:
- Employee discount and various wellness programs.
- 401(k) with Associate contributions and other financial benefits.
- Eligibility for medical, dental, and vision coverage, among other perks.
- Opportunities for personal and professional growth within the company.

This position offers a competitive starting pay range, reflective of skills and experience. Join us in redefining retail and creating unique shopping experiences for our customers.

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