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Retail Operations Supervisor

2 months ago

Kenosha, Wisconsin, United States Tawani Enterprises Full time
Position Overview:
Tawani Enterprises is in search of a highly skilled and detail-oriented Retail Operations Supervisor to manage the daily functions of our esteemed firearms retail outlet. The Retail Operations Supervisor will be instrumental in ensuring the shop runs smoothly, adheres to all applicable laws and regulations, and provides outstanding customer service. As a vital member of the management team, the Retail Operations Supervisor will be tasked with driving operational efficiency, overseeing inventory management, and contributing to the overall success of the organization.

Key Responsibilities:
Physical Requirements:
  • Role may involve physical activities such as bending and lifting.
Leadership and Management:
  • Deliver effective leadership to the retail team, fostering a positive and productive work atmosphere. Establish clear performance standards and offer support and direction to team members.
Inventory Oversight:
  • Manage the inventory control system, including receiving shipments, stocking shelves, and conducting regular inventory checks. Ensure optimal stock levels while minimizing surplus inventory to enhance profitability.
Regulatory Compliance:
  • Guarantee strict compliance with all local, state, and federal regulations related to the sale and storage of firearms and ammunition. Develop and implement compliance training and protocols for staff.
Customer Experience:
  • Promote a customer-centric culture, ensuring all patrons receive exceptional service. Address customer inquiries, complaints, and escalations in a professional and timely manner.
Sales and Marketing Collaboration:
  • Work closely with the sales and marketing teams to devise strategies that drive sales and revenue growth. Monitor sales performance and implement initiatives to meet sales objectives.
Safety and Security:
  • Ensure a secure and safe environment for both staff and customers. Establish security measures, oversee surveillance systems, and ensure adherence to safety protocols.
Financial Oversight:
  • Assist in budget development and manage operational costs to achieve financial goals. Analyze financial data to identify areas for improvement and cost-saving measures.
Staff Training and Development:
  • Assess training needs for team members and conduct training sessions on product knowledge, safety procedures, and customer service excellence.
Vendor Relations:
  • Build and sustain strong relationships with suppliers, negotiate favorable terms, and ensure timely delivery of products.
Continuous Improvement:
  • Regularly evaluate and enhance operational processes to boost efficiency and streamline workflows.
Qualifications:
Experience:
  • Demonstrated experience in retail operations management, ideally within the firearms industry.
Knowledge Base:
  • Comprehensive understanding of firearms, ammunition, and related products. Familiarity with laws and regulations governing firearms sales and storage.
Leadership Qualities:
  • Proven ability to lead and inspire a team to achieve business objectives.
Communication Skills:
  • Strong communication and interpersonal skills to effectively engage with customers, staff, and suppliers.
Organizational Skills:
  • Excellent organizational and time management skills to manage multiple tasks effectively.
Attention to Detail:
  • High level of attention to detail to ensure compliance and accuracy in inventory management and documentation.
Problem-Solving Abilities:
  • Strong problem-solving skills to tackle operational challenges and resolve customer issues.
Technical Proficiency:
  • Competence in using computer systems, point-of-sale software, and inventory management applications.
Integrity and Ethics:
  • Uphold the highest standards of ethics and integrity when managing firearms and sensitive information.
As a Retail Operations Supervisor at Tawani Enterprises, you will be crucial in maintaining the store's reputation for excellence and responsible firearm sales and training. Your leadership, expertise, and commitment to safety and compliance will significantly contribute to the growth and success of the organization.