Director of Patient Care Services

3 weeks ago


Cleveland, Ohio, United States Hospice of the Western Reserve Full time
Job Description

Empowering Compassionate Care

Hospice of the Western Reserve is dedicated to providing exceptional patient care services, and we are seeking a skilled professional to lead our Hospice Home Care team.

Key Responsibilities:

  • Coordinate clinical staff to deliver comprehensive, coordinated quality clinical care and service in homes.
  • Evaluate facilitators of Care Conferences for Hospice Care Teams and provide guidance to Team Leaders.
  • Supervise and develop Team Leaders to ensure effective patient care.
  • Oversee compliance with Medicare and other licensure regulations.
  • Maintain open communication and networking with all hospice community offices and coordinators.
  • Participate in quality improvement and utilization management processes.
  • Participate in on-call services as administrator on call.
  • Fiscally responsible for managing the allocation of resources.
  • Develop plans to operationalize programs and projects for the Home Care Programs.
  • Conduct presentations and in-services in the community and Nursing Facilities to enhance education of hospice services.

Requirements:

  • Five (5) year's experience in hospice home care management.
  • Assertive and diplomatic in relating to people.
  • Systematic and organized.
  • Knowledgeable in hospice home care and community relations.
  • Database literate.
  • Comfortable and effective in relating to physicians and other health care professionals.
  • Ability to successfully implement, monitor and evaluate programs.
  • Ability to manage staff at multiple locations.
  • Ability to manage conflict for positive results.
  • Expertise in Medicare, Medicaid and JCAHO standards and regulations.

Cultural Competencies:

  • Embody compassion, excellence, quality, integrity, service and stewardship in all you do as an HWR Team Member.
  • Live Brand Culture and Values at every opportunity.
  • Promote covenants internally.
  • Lead by example with respect, integrity and ethics.

Physical Demands:

This is medium to heavy work requiring the exertion of up to 100 pounds of force occasionally and up to 20 pounds of force frequently, and the use of appropriate safety transfer techniques and body mechanics when moving, transporting, etc. of patients, sometimes in excess of 150 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total Rewards Package:

  • Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts.
  • Tuition Assistance.
  • Non-exempt role.
  • Protocols in place for wellbeing during COVID-19.

Conditions of Employment:

  • Compliance to Annual Flu Shot Policy or ability to provide exemption documentation.
  • Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed.
  • Provide an active driver's license.
  • Ability to provide proof of eligibility to work in the United States.
  • High level of integrity, ethics and professionalism.


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