Office Associate

5 days ago


New Haven, Connecticut, United States Yale New Haven Health Full time
Job Description

We are seeking a highly organized and detail-oriented Office Associate to join our team at Yale New Haven Health. As an Office Associate, you will play a critical role in ensuring the smooth operation of our office functions, including scheduling, data entry, and reporting.

Key Responsibilities
  • Reception and Exit Functions: Perform reception and exit functions per department and hospital policy/procedure, including determining the reason for patient visits, obtaining and documenting authorization for treatment, and providing paperwork to patients.
  • Scheduling: Schedule appointments for OHP physicals, exams, follow-ups, and ORS Initial Evaluations, follow-ups, PWS, FCE, or any other services according to department and company guidelines.
  • Registration: Register OHP and/or ORS patients in SYSTOC, including entering and verifying demographics, validating identification, and obtaining required consent and authorization signatures.
  • Customer Service: Answer high-volume incoming calls for OHP and/or ORS in a professional and courteous manner, identifying reasons for calls and taking a proactive approach to resolve issues.
  • Medical Records: Maintain organized files, including ordering charts from the Archive Company and distributing them to requesting offices, and assisting in obtaining and copying records in response to attorney requests.
  • Clerical Support: Provide other clerical support to the department, including receiving and distributing incoming mail, distributing clinical reports, and coordinating the identification and ordering of office supplies.
Qualifications
  • Education: High School Diploma required, Bachelor's in a healthcare-related field preferred.
  • Experience: Three to five years of related experience, preferably in an ambulatory setting.
  • Skills: Excellent coordination, communication, and organizational skills, with proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.

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