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Sales & Customer Service Representative

2 months ago

Fort Atkinson, Iowa, United States Massage Envy Full time
About Us

At Massage Envy, we're dedicated to helping our clients feel their best. We're a team of passionate professionals who share a commitment to delivering exceptional service and promoting total body care.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Sales & Customer Service Representative. As a key member of our team, you'll be responsible for providing outstanding customer service, promoting our services, and helping to grow and retain our client base.

Key Responsibilities
  • Provide exceptional customer service and ensure that every client feels valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone outreach
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
What We Offer
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A FREE massage, skincare, or stretch service each month
  • 15% off select products
  • Sales commission