Field Service Technician
4 weeks ago
The Field Service Technician – Toner Production Equipment (Level 2) will be considered a specialist for a product line that the service team supports. This role requires a high level of technical expertise and excellent communication skills to provide solutions to complex problems and provide field and/or remote support to technicians.
Key Responsibilities
Provide on-site support installations and service repair to customers in North America
Provide solutions to complex service issues
Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
Develop strong working relationships with customers
Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
Complete and submit service activity information and paperwork timely to the appropriate group/department
Monitor and manage the return of all parts
Manage and complete all Preventative Maintenance requirements
Attend training classes to stay current on both new and existing products
Provide technical support and direction to technicians leading to the resolution of escalated service issues
Conduct technical training classes as needed for technicians
Provide sales assistance in demos and/or customer visits as needed
Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
Requirements
High School diploma or GED equivalent
Two-year electronics or mechanical engineering degree or equivalent in field experience
2 or more years of field service experience with toner-based production equipment
Extensive knowledge in electronics and mechanical operation
Outstanding customer service
Computer skills with emphasis on operating systems and hardware
Valid state driver's license (Real ID compliant), and passport
Ability to do extensive traveling
Excellent communication skills (both verbal and written), working knowledge of Microsoft applications
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