Operations Manager

4 weeks ago


Fayetteville, Arkansas, United States Walmart Full time
Job Summary

We are seeking a highly motivated and experienced individual to join our team as an Operations Manager, focusing on Driver Experience and Trust & Safety Transformation. In this role, you will be responsible for supporting the transformation of our gig delivery tech area's trust and safety operations to enhance driver transparency, reduce defects, and increase incident management capabilities.

Key Responsibilities
  • Develop and Implement a Comprehensive Strategy: Develop and implement a comprehensive strategy for Driver Transparency and Trust and Safety, aligning with the company's overall goals and objectives.
  • Lead Large-Scale Initiatives: Lead large-scale initiatives to enhance driver transparency, reduce defects, and improve incident management capabilities, ensuring the successful completion of these projects within established timelines.
  • Collaborate with Cross-Functional Teams: Collaborate closely with cross-functional teams, such as Product Management, Engineering, Legal, and Compliance, to identify areas for improvement and implement effective solutions.
  • Conduct Thorough Analysis: Conduct thorough analysis of existing Driver Experience and Trust and Safety operations, identifying gaps, inefficiencies, and potential risks, and develop strategies to address these issues.
  • Build Strong Relationships: Build strong relationships with key stakeholders, including drivers, customers, and internal teams, to understand their needs and incorporate their feedback into the transformation process.
  • Monitor and Evaluate Metrics: Monitor and evaluate driver defects, trust and safety metrics, and business metrics to track progress and identify areas requiring further improvement.
  • Develop Learning Resources: Develop and deliver learning resources on gig driver best practices, ensuring a consistent understanding and adherence to style guide, policies, and procedures.
  • Stay Up-to-Date with Industry Trends: Stay up-to-date with industry trends, emerging technologies, and best practices in Driver Transparency, Driver Experience, Trust and Safety operations, applying this knowledge to continuously enhance our processes and capabilities.
Qualifications
  • Bachelor's Degree: Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Relevant Experience: Proven experience in leading organizational transformations, specifically in the area of trust and safety operations.
  • Strong Analytical Skills: Analytical mindset with the ability to analyze complex data sets, identify trends, and make data-driven recommendations.
  • Excellent Communication Skills: Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with cross-functional teams.
  • Strong Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a focus on driving continuous improvement.

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