Operations Manager, Contact Center

7 days ago


Fayetteville, Arkansas, United States Walmart Full time
Job Summary

We are seeking an experienced Operations Manager to join our Walmart eCommerce team. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our contact center providers to ensure delivery of all operational KPIs. This role requires strong leadership and analytical skills, as well as the ability to develop and implement process improvements.

Key Responsibilities
  • Oversee the performance of 3rd party contact center providers to ensure delivery of all operational KPIs
  • Develop and implement process improvements to increase efficiency and effectiveness
  • Collaborate with cross-functional teams to identify opportunities for improvement and develop action plans
  • Monitor and evaluate the success of process changes and communicate results to leadership
  • Ensure compliance with company policies and procedures
Requirements
  • Bachelor's degree in Business, Retail Management, Technology, Communications, or related field
  • 2 years' experience in retail management, business, technology, communications, or related area
  • 1 year's supervisory experience
  • 3 years' experience in customer service/contact center or related area
Preferred Qualifications
  • Leading a cross-functional team
  • Project Management
What We Offer

Walmart offers a competitive salary range of $60,000.00-$110,000.00, as well as performance-based bonus awards and other great benefits. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.



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