Store Operations Manager
4 days ago
Job Summary:
The Store Operations Manager is responsible for the overall operations of the store, creating a fun environment for guests, and driving sales growth. This role requires minimal supervision and involves marketing, staffing, and running the store.
Key Responsibilities:
- Operations and Financial Management:
- Maximize sales and profits within the store, with total sales responsibility of approximately $350,000 to $1,000,000.
- Develop strategies to assist with marketing and meet store operations and customer service objectives based on company standards.
- Oversee all cash handling procedures, including making deposits, and prepare ingredients for baking and decorating.
- Operate an oven and bake ingredients within standard constraints, and decorate cookies and cakes with a wide variety of templates.
- Ensure cleanliness of the store and all preparation areas.
- People Management:
- Oversee all aspects of recruiting, training, and developing store personnel, and coach and develop associates to meet operational goals.
- Serve guests and create an exciting experience, and handle all employee performance issues appropriately and in a timely manner.
- Administrative Management:
- Ensure that all company policies and procedures are followed, and that all Federal, State, and Local laws are in compliance within each restaurant.
- Perform paperwork and other administrative tasks, and adhere to all company standards.
Requirements:
- 2-5 years of retail and/or food service management experience.
- 2-5 years of customer service experience.
- 1-2 years of cake decorating experience.
- Excellent customer service skills, good verbal communication, and ability to multi-task.
- Attention to detail and ability to work as a team player.
- Must be 18+ years of age.
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