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Customer Service Manager

1 month ago

Manchester, New Hampshire, United States Love's Travel Stops & Country Stores Full time

Job Summary

Love's Travel Stops & Country Stores is seeking a skilled Service Advisor to drive sales success in our Truck Care facilities. The ideal candidate will possess strong salesmanship, leadership, and customer service skills to lead service centers and progress towards becoming a Truck Care General Manager.

Key Responsibilities

  • Provide excellent customer service, addressing vehicle service needs and documenting issues.
  • Offer detailed repair cost estimates, sales promotions, and obtain necessary approvals and payments.
  • Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
  • Maintain a safe and clean facility, ensuring a positive customer experience.
  • Handle customer complaints and resolve concerns in a professional manner.

Requirements

  • Experience in customer service or sales, with a valid driver's license and clean safety record.
  • Ability to pass drug screening and medical exam as per regulations.
  • Excellent communication and interpersonal skills, with a focus on customer satisfaction.
  • Exceptional customer service, positive rapport building, and expert salesmanship skills.
  • Strong organizational and multitasking abilities, with attention to detail.
  • Effective teamwork skills, with a commitment to safety and customer satisfaction.

About Love's

Love's Travel Stops & Country Stores is a family-owned and -operated business, committed to providing value for professional drivers, fleets, and customers. Our award-winning culture prioritizes community involvement, diversity, and inclusion.

Join Our Team

As a Service Advisor at Love's, you'll be part of a dynamic team that values customer satisfaction and employee growth. Apply now to take the first step in your career journey.