Customer Service Operations Manager Trainee

4 days ago


Manchester, New Hampshire, United States Hannaford Supermarkets Full time
Overview: As a Customer Service Operations Manager Trainee at Hannaford Supermarkets, you will play a key role in driving sales growth and customer satisfaction. The ideal candidate will have a strong understanding of store operations and be able to lead and manage associates to achieve exceptional results.

About the Role: We are seeking a highly motivated and experienced retail professional to join our team as a Customer Service Operations Manager Trainee. In this role, you will be responsible for managing retail operations for assigned departments, making decisions that impact store associates, merchandise quality and presentation, and the level of service offered to customers. You will also be expected to build associate and customer relations, promote a strong culture in support of Hannaford Strategy, and ensure that store conditions involving store appearance, security, safety, and food safety are consistently maintained at the highest level.

Main Responsibilities:
  • Foster a positive and inclusive environment to retain associates and customers.
  • Ensure all quality standards are met.
  • Manage department operations in accordance with established department standard practices.
  • Ensure the maintenance of the department's appearance and presentation.
  • Hire, train, and develop associates to meet the department needs.
  • Attain departmental financial objectives.
  • Supervise performance of all duties and responsibilities of all assigned department associates.
  • Role model outstanding friendly customer service.
  • Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department.
  • Ensure the maintenance of accurate records of production, shrink, sales, and inventory.


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