Customer Service Representative

4 days ago


Chicago, Illinois, United States Local Eclectic Full time
About Local Eclectic

Local Eclectic is a rapidly growing e-commerce startup that empowers and celebrates women by showcasing emerging and independent jewelry designers. Our mission is to provide an exceptional customer experience and promote a culture of inclusivity and diversity.

Job Description

We are seeking a talented and dedicated Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing top-notch customer service across various channels, including chat, email, phone, and social media.

Key Responsibilities:

  • Provide exceptional customer service and support to customers through all phases of the buying process
  • Work closely with the Operations Team to resolve customer issues and improve systems
  • Develop a deep understanding of our product catalog and provide recommendations to customers
  • Collaborate with the leadership team to identify trends and areas for improvement
  • Proactively improve customer satisfaction by identifying and addressing pain points

Requirements:

  • Excellent written and verbal communication skills
  • One to two years of customer service experience
  • Ability to quickly learn new technology systems
  • Comfortable working in a fast-paced startup environment

What We Offer:

  • Sick leave accrual policy
  • PTO accrual policy after 6 months of employment
  • 401k match after 6 months of employment
  • 6 weeks of paid maternal/paternal leave after 1 year of employment
  • Quarterly jewelry credit and employee discounts
  • A fun office in the heart of West Loop, Chicago, IL

Please note that a COVID-19 vaccine is required for employment in this position, and exemptions may be granted for medical or religious reasons.



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