Customer Service Representative
4 days ago
Local Eclectic is a rapidly growing e-commerce startup that empowers and celebrates women by showcasing emerging and independent jewelry designers. Our mission is to provide an exceptional customer experience and promote a culture of inclusivity and diversity.
Job DescriptionWe are seeking a talented and dedicated Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing top-notch customer service across various channels, including chat, email, phone, and social media.
Key Responsibilities:
- Provide exceptional customer service and support to customers through all phases of the buying process
- Work closely with the Operations Team to resolve customer issues and improve systems
- Develop a deep understanding of our product catalog and provide recommendations to customers
- Collaborate with the leadership team to identify trends and areas for improvement
- Proactively improve customer satisfaction by identifying and addressing pain points
Requirements:
- Excellent written and verbal communication skills
- One to two years of customer service experience
- Ability to quickly learn new technology systems
- Comfortable working in a fast-paced startup environment
What We Offer:
- Sick leave accrual policy
- PTO accrual policy after 6 months of employment
- 401k match after 6 months of employment
- 6 weeks of paid maternal/paternal leave after 1 year of employment
- Quarterly jewelry credit and employee discounts
- A fun office in the heart of West Loop, Chicago, IL
Please note that a COVID-19 vaccine is required for employment in this position, and exemptions may be granted for medical or religious reasons.
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