Customer Service Representative
4 days ago
Beacon Hill is seeking highly motivated and customer-focused individuals to join our team as Contact Center Specialists. In this role, you will serve as the primary point of contact for customers, providing exceptional service and support through various communication channels.
Key Responsibilities:- Handle inbound and outbound calls, emails, and chats in a professional and courteous manner.
- Respond to customer inquiries and resolve issues in a timely and efficient manner.
- Provide product or service information and troubleshoot issues to ensure customer satisfaction.
- Maintain accurate and up-to-date records of customer interactions in our database.
- Escalate unresolved issues to the appropriate department or supervisor.
- Provide follow-up communication to ensure customer satisfaction.
- Meet daily/weekly call and service goals.
- Participate in training programs and team meetings to stay updated on company policies and procedures.
- High school diploma or equivalent.
- 1+ years of experience in a customer service or contact center environment.
- Excellent communication skills, both verbal and written.
- Ability to handle a high volume of calls and multi-task.
- Strong problem-solving skills and attention to detail.
- Basic computer skills, including experience with Microsoft Office and CRM software.
- Ability to work in a fast-paced, team-oriented environment.
- Previous customer service experience is a plus but not required.
- Flexibility to work different shifts, including weekends and holidays.
- Reliable and coachable attitude.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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