Customer Service Liaison

1 month ago


Chicago, Illinois, United States MetroTrade Full time

Job Summary

MetroTrade LLC is seeking a highly skilled and customer-focused Trade Support Specialist to join our team. As a Trade Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, helping them navigate the complexities of the financial markets and trading platforms.

Key Responsibilities

  • Leverage your technical expertise and problem-solving skills to resolve client support inquiries and issues related to their accounts and trading platforms.
  • Collaborate with internal teams and external partners to ensure seamless customer experiences and resolve complex issues.
  • Utilize our CRM and internal tools to efficiently manage customer data, boost productivity, and drive business growth.
  • Proactively identify and communicate customer needs and requests to internal resources and vendors, ensuring timely resolutions and exceptional customer satisfaction.
  • Work closely with our marketing, IT, and account management teams to develop and implement strategies that enhance customer engagement and loyalty.
  • Assist in the creation and revision of policies and procedures to streamline services and improve customer satisfaction.

Requirements

  • Excellent communication and interpersonal skills, with the ability to connect with customers and colleagues in a professional and empathetic manner.
  • Strong technical skills, with the ability to learn and explain complex concepts and systems to customers.
  • Knowledge and interest in the financial services and trading industry, with a solid understanding of regulated industries and frameworks.
  • A series 3 license or the ability to pass the series 3 within 6 months of hire.

What We Offer

MetroTrade LLC offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to fostering a culture of excellence, innovation, and customer satisfaction.



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