Customer Service Representative
4 days ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Safran. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Process sales orders accurately and efficiently using our company's ERP system
- Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
- Validate entered order information by checking against customer purchase orders
- Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams
- Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts
- Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have an impact on customer satisfaction
- Coordinate order and shipping related matters with production, planning, shipping, and responsible stakeholders
- Coordinate customer complaint handling in cooperation with the department manager
- Educate internal customers and departments on customer characteristics in order to improve sales and profitability
- Proactively approach Safran customers to improve relationships
- High school diploma required; Bachelor's degree preferred
- 4-5 years of data entry and customer service experience
- Intermediate skills in Microsoft Excel, PowerPoint, and Word
- Knowledge and understanding of basic ERP/MRP functions and applications is preferred
- A competitive salary range of $33,600 - $52,800 USD
- A comprehensive benefits package, including health care, life insurance, 401(k) savings plans, and paid time off
- Opportunities for professional growth and development
- A dynamic and supportive work environment
Safran is a global leader in the aerospace and defense industry, with a commitment to innovation, quality, and customer satisfaction. We are proud to offer a diverse and inclusive work environment, with opportunities for career growth and development.
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