Customer Service Representative

4 days ago


Carson, California, United States Safran Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Safran. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Process sales orders accurately and efficiently using our company's ERP system
  • Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
  • Validate entered order information by checking against customer purchase orders
  • Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams
  • Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts
  • Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have an impact on customer satisfaction
  • Coordinate order and shipping related matters with production, planning, shipping, and responsible stakeholders
  • Coordinate customer complaint handling in cooperation with the department manager
  • Educate internal customers and departments on customer characteristics in order to improve sales and profitability
  • Proactively approach Safran customers to improve relationships
Requirements
  • High school diploma required; Bachelor's degree preferred
  • 4-5 years of data entry and customer service experience
  • Intermediate skills in Microsoft Excel, PowerPoint, and Word
  • Knowledge and understanding of basic ERP/MRP functions and applications is preferred
What We Offer
  • A competitive salary range of $33,600 - $52,800 USD
  • A comprehensive benefits package, including health care, life insurance, 401(k) savings plans, and paid time off
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
About Safran

Safran is a global leader in the aerospace and defense industry, with a commitment to innovation, quality, and customer satisfaction. We are proud to offer a diverse and inclusive work environment, with opportunities for career growth and development.



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