Sales and Service Specialist
2 weeks ago
This role is crucial for the effective operation of our retail outlets. Customer Support Associates engage with both wholesale and retail clients to assess their requirements, provide information about Sherwin-Williams offerings, and suggest suitable solutions. They are also responsible for swiftly addressing any customer issues to ensure optimal satisfaction while staying informed about product features and maintaining the high quality and visual standards of our merchandise and store.
Key Responsibilities:
- Deliver exceptional customer service to ensure high levels of satisfaction.
- Assist customers in person and via phone by identifying their needs and recommending appropriate products and services.
- Establish and nurture productive relationships with wholesale and retail clients.
- Accurately process sales transactions in accordance with company policies.
- Achieve monthly, quarterly, and yearly sales targets.
- Maintain organized work order files and product formulas.
- Retrieve products from the sales floor or warehouse as needed.
- Tint and mix products according to customer specifications.
- Restock shelves and create appealing displays.
- Ensure cleanliness of store equipment.
- Assist with loading and unloading delivery vehicles.
- Support delivery operations as required.
- Keep assigned areas well-stocked and visually appealing.
- Stay knowledgeable about product offerings and discuss available options with customers.
- Adhere to inventory control protocols.
- Propose strategies to enhance sales performance.
- Must be at least eighteen (18) years old.
- Must have legal authorization to work in the country of employment without requiring sponsorship for work visa status.
- Must be capable of lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
- Must be available to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
- Possess a valid, unrestricted Driver's License.
- Hold a High School diploma or GED.
- Have at least one (1) year of experience in a delivery, retail, or customer service role.
- Experience in selling paint and related products is advantageous.
- Familiarity with operating tinting and mixing equipment is preferred.
- Ability to communicate effectively in more than one language is a plus.
- Proficiency in reading, writing, and speaking Spanish is beneficial.
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