Customer Service Representative

2 months ago


Wilmington, Massachusetts, United States Heilind Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Heilind. As a key member of our sales support team, you will play a critical role in providing exceptional customer service and support to our internal and external customers.

Key Responsibilities
  1. Customer Support: Provide timely and effective support to customers, responding to their inquiries and resolving issues in a professional and courteous manner.
  2. Order Entry and Maintenance: Accurately and efficiently enter and maintain customer orders, ensuring that all necessary information is complete and up-to-date.
  3. Reporting and Analysis: Prepare and analyze reports to identify trends and areas for improvement, providing insights to inform business decisions.
  4. Backlog Review and Management: Collaborate with the sales team to review and manage customer backlogs, ensuring that orders are fulfilled in a timely manner.
  5. Process Improvement: Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.
Requirements
  • Education and Experience: Associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment.
  • Skills and Requirements: Excellent interpersonal and communication skills, advanced knowledge of Excel, Outlook, and Word, proficient knowledge of customer service and standard office practices and procedures.
  • Physical Requirements: Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
About Heilind

Heilind is a leading distributor of electronic components and interconnect solutions. We are committed to providing exceptional customer service and support to our customers, and we are seeking a talented and motivated individual to join our team.



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