Restoration Estimator

6 days ago


Omaha, Nebraska, United States Paul Davis Full time
Job Summary

We are seeking a skilled Restoration Estimator to join our team at Paul Davis. As a key member of our team, you will be responsible for preparing estimates and supplementals for reconstruction and emergency services from 3D scans.

Key Responsibilities
  • Creating estimates using estimating software for reconstruction and emergency services from 3D scans
  • Collaborating with clients to gain estimate and invoice approval
  • Meeting all service standards set forth by the client or the company
  • Estimating each loss using a 3rd party estimating software, Xactimate or Symbility (as required)
  • Training on these estimating tools as needed
  • Utilizing PDO QA for peer review
  • Ensuring each project achieves a minimum gross profit margin as determined by company standards
  • Completing estimates within 24 hours of assignment
  • Communicating and documenting any change orders and insurance supplements
Competency Requirements
  • Knowledge of technology (iPhone, iPad, computer, Android)
  • Customer Service Skills
  • Ability to learn and operate our primary operating systems: RMS, Xactimate, Symbility, MICA and additional systems as requested
  • Ability to create documents
  • Ability to answer and communicate with customers over the phone and face to face
  • Ability to work independently and/or with a team
  • Ability to participate in an on-call schedule
  • Ability to work within hazardous environments safely
  • Maintain a level of confidentiality
Preferred Education and Experience
  • Experience with Xactimate and/or Symbility required
  • Bachelor's Degree or equivalent industry experience
  • Customer Service experience
  • Industry certifications (Level 1, 2 and/or 3, IICRC and Lead)
  • 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling
Physical Requirements
  • Must be able to communicate and converse with customers over the phone and face to face
  • Must be able to stay in a stationary position up to 80% of the time
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
  • Must be able to observe and perceive information on a computer and documents


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