Client Services Coordinator for Veterinary Care

2 weeks ago


Traverse City, Michigan, United States Mission Veterinary Partners Full time

Overview

Mission Veterinary Partners is excited to offer a rewarding opportunity for a

Veterinary Receptionist to become a vital part of our organization.

Position Summary: The Receptionist serves as the initial and final point of contact for clients, playing a crucial role in establishing positive impressions. This position requires outstanding customer service and communication abilities, proficiency in computer operations, and the capability to manage financial transactions effectively. The Receptionist will assist veterinarians, technicians, and other staff in delivering exceptional care to both patients and clients.

Key Responsibilities:

Uphold the Core Values and Mission Statement of MVP. Welcome clients and their pets warmly, ensuring a friendly and solution-focused atmosphere. Handle incoming calls promptly and professionally, addressing inquiries regarding animal care and veterinary services. Direct calls to the appropriate personnel and manage messages efficiently. Schedule appointments and surgeries in accordance with established guidelines. Document client interactions in medical records accurately, noting key discussion points. Process payments and explain invoices clearly to clients, ensuring transparency in services rendered. Verify client account eligibility and maintain accurate records. Assist clients with prescription refills and provide necessary instructions. Offer guidance on preventative care products and services.

Qualifications:

Essential Skills and Attributes:

Strong commitment to the core values of MVP. Proficient in computer skills, including keyboarding and communication tools. Familiarity with veterinary terminology is required. Excellent spelling and grammar are essential. Ability to manage challenging situations with professionalism and respect. Capability to maintain composure and professionalism in high-pressure environments. A genuine passion for animal care and a positive attitude towards clients and their pets.

We prioritize our people and uphold our values at all times.

Mission Veterinary Partners is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace.



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