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Client Services Coordinator

2 months ago

Traverse City, Michigan, United States Mission Veterinary Partners Full time

Overview

Mission Veterinary Partners is seeking a dedicated

Veterinary Receptionist to enhance our client service experience.

Position Details: This is a full-time role requiring 30+ hours per week, with potential for occasional urgent care shifts.

Compensation: Starting at $18.00/hour, commensurate with experience.

Benefits:

  • A collaborative and nurturing work environment that values teamwork and empathy.
  • Opportunities for professional development and career advancement within our growing organization.
  • A balanced work schedule that promotes a healthy work-life integration.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401K plan with employer matching.

Ideal Candidate Profile: We are looking for individuals with outstanding phone communication skills, the ability to manage multiple tasks efficiently, a keen eye for detail, and proficiency in computer applications. A strong sense of teamwork and the capability to thrive in high-pressure situations are essential.

Role Summary: The Receptionist serves as the initial and final point of contact for clients, playing a crucial role in establishing positive first and lasting impressions. The ideal candidate will possess exceptional customer service and communication abilities, along with computer literacy, financial transaction handling skills, and the capacity to manage multiple responsibilities while maintaining a friendly demeanor and composure in stressful situations. The Receptionist will assist veterinarians, technicians, veterinary assistants, groomers, and kennel staff in providing excellent patient and client care.

Key Responsibilities:

  • Uphold the Core Values and Mission Statement of MVP.
  • Welcome clients and their pets warmly, fostering a positive and solution-focused atmosphere.
  • Answer incoming calls promptly and professionally, addressing client inquiries regarding basic animal care, routine procedures, and veterinary services.
  • Efficiently screen and direct calls to the appropriate personnel, ensuring timely message delivery and accurate medical record retrieval.
  • Schedule appointments and surgeries in accordance with established guidelines, confirming appointments as necessary.
  • Document key points from client conversations in medical records, including date, time, and relevant details.
  • Accurately process charges and explain invoices, ensuring clients understand the value of the services rendered.
  • Collect payments for services provided, including cash, credit card processing, and check verification.
  • Verify client eligibility for charge accounts.
  • Maintain accurate client information in medical and computer records.
  • Assist clients with prescription refills and provide routine care instructions.
  • Educate clients on preventative care products and services.

Required Qualifications:

  • A strong commitment to the core values of MVP.
  • Proficient computer skills, including keyboarding and communication tools.
  • Familiarity with veterinary terminology, including pronunciation and spelling.
  • Excellent spelling and grammar skills.
  • Ability to manage challenging situations with composure and professionalism.
  • Display respect and tact towards clients and team members, even in busy environments.
  • Maintain a calm and confident demeanor during stressful situations.
  • A genuine passion for animals and their care.

We prioritize our people and uphold our values without compromise.

Mission Veterinary Partners is an equal opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.