Guest Services Coordinator

2 weeks ago


Traverse City, Michigan, United States Park Place Hotel Full time

Job Overview: We are seeking a dynamic Guest Services Coordinator to oversee all facets of guest accommodations at Park Place Hotel. This role involves greeting incoming guests, managing room assignments, handling reservations, and providing detailed information regarding our offerings, rates, and facilities.

Benefits

  • Comprehensive Medical and Dental Coverage
  • Paid Time Off (PTO)
  • Competitive Salary
  • 401(k) Retirement Savings Plan
  • Life Insurance
  • Disability Coverage
  • Discounted Hotel Stays
  • Continuous Training and Career Advancement Opportunities

Key Responsibilities

  • Execute all check-in and check-out procedures efficiently
  • Handle online and telephone reservations with precision
  • Inform guests about payment options and verify credit card information
  • Register guests, collecting essential details such as contact information and stay dates
  • Welcome guests upon arrival and allocate rooms accordingly
  • Provide comprehensive information about our hotel, including available rooms, pricing, and amenities
  • Address client complaints promptly and professionally
  • Coordinate with housekeeping to ensure rooms are clean and well-prepared for guests
  • Confirm group bookings and arrange personalized services for VIP guests and event participants
  • Promote additional services and amenities when suitable
  • Maintain accurate records of reservations and payments

Qualifications

  • Previous experience as a Hotel Front Desk Agent, Receptionist, or in a similar capacity
  • Familiarity with hotel reservation systems, such as OnQ or Opera
  • Strong customer service background
  • Exceptional communication and organizational abilities

At Park Place Hotel, we pride ourselves on our commitment to hospitality and excellence. Our management team is dedicated to maximizing profitability while enhancing asset value for our clients. We are continually expanding our team across various locations and are looking for motivated individuals to contribute to our success. We are an equal opportunity employer and do not tolerate discrimination or harassment based on any protected characteristic.



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