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Assistant Manager

2 months ago

New York, New York, United States Central Rock Gym Full time

About Central Rock Gym

We are a dynamic and growing climbing gym seeking an experienced and enthusiastic Assistant Manager to join our team

Job Summary

The Assistant Manager will work closely with the Location Manager to oversee the day-to-day operations of our facility, including staffing, membership, programs, events, and facility maintenance. This is an excellent opportunity for a motivated and organized individual to take on a leadership role and contribute to the success of our team.

Key Responsibilities

  • Create a positive and inclusive environment for all employees, members, and guests
  • Assist with reporting, meeting goals, and overseeing payroll and expenditures
  • Provide outstanding customer service and support to clients
  • Identify opportunities for operational improvement, marketing strategies, and policy implementation
  • Manage retail operations, including inventory and new product implementation
  • Assist with staffing and scheduling, including hiring, performance reviews, and employee issues
  • Ensure staff is trained, knowledgeable, and able to support facility operations
  • Ensure facilities and equipment remain clean, functioning, and high-quality
  • Support incident reporting, safety reviews, and emergency situations
  • Stay up-to-date on climbing industry trends and best practices

Requirements

  • Flexible schedule with ability to work early mornings, nights, and holidays
  • 2+ years of climbing experience required
  • Ability to take initiative and make confident decisions with strong attention to detail
  • CPR/First aid certification a plus, CWI, AMGA, or similar certification highly desired
  • Approachable and energetic personality with ability to lead a team effectively
  • Experience with Google Suite preferred
  • Self-motivated and able to work independently as well as part of a team

Benefits

We offer a competitive salary, great benefits, including free gym membership and industry pro deals for all employees. We also offer paid time off, health and dental insurance, and a 401(k) program with match.