Customer Service Team Lead

4 weeks ago


Cleveland, Ohio, United States Chick-fil-A Mayfield Heights Full time

At Chick-fil-A Mayfield Heights, we're seeking a skilled Customer Service Manager to lead our team in delivering exceptional guest experiences. As a key member of our management team, you'll be responsible for ensuring that every guest interaction is positive and memorable. Your expertise in customer service, leadership, and problem-solving will be invaluable in driving our team's success. Key responsibilities include:

Key Responsibilities:
  • Ensuring that Team Members follow all systems & processes.
  • Executing proper security and cash handling and control procedures.
  • Monitoring team members with dining room, restroom, parking lot, and overall facility cleanliness.
  • Performing any of the tasks above as needed throughout the shift.
  • Problem-solving with team and guests; consulting with management regarding complex issues.

As a Customer Service Manager at Chick-fil-A Mayfield Heights, you'll enjoy a range of benefits, including:

Benefits:
  • Medical/Dental/Vision Insurance
  • 401K match
  • Pension Plan
  • PTO (Paid time off)
  • Sundays Off
  • Free Meal Plan
  • Scholarship Opportunities
  • Bonus/Incentive Program

We're committed to creating a culture of care and influence for our team members and our communities. If you're passionate about delivering exceptional customer service and leading a high-performing team, we encourage you to apply for this exciting opportunity.



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