Patient Services Coordinator
4 weeks ago
SightMD is a dynamic and expanding integrated ophthalmic provider group, dedicated to delivering exceptional eye care to patients across multiple states. With a network of over 127 eye care professionals and 60 convenient locations, our commitment to providing outstanding services is central to our mission. We are in search of dedicated individuals who are ready to contribute to our legacy of excellence in eye care, a tradition that has flourished for over 50 years.
Position Overview:
As the Front Desk Receptionist, you will be essential in managing patient intake and ensuring a high level of customer service. As the initial point of contact for our patients, your responsibilities will include welcoming them, collecting necessary demographic information, addressing inquiries, scheduling appointments, and verifying insurance details. You will also handle various administrative tasks to guarantee the smooth operation of the medical office.
Key Responsibilities:
- Respond to phone calls, emails, and in-person inquiries
- Assist patients in scheduling appointments
- Collect and maintain patient medical information
- Input and organize data within electronic health records
- Process health insurance inquiries for patients
- Support the office with administrative and clerical tasks
- Collaborate with internal teams and providers to ensure patient needs are met
- Adhere to HIPAA regulations
- Obtain prior authorization for in-office procedures as needed
- Maintain a tidy reception area
- Participate in special projects and additional duties as assigned
- High School diploma or equivalent
- Strong written, verbal, and listening communication skills
- Excellent interpersonal, time management, and organizational abilities
- Flexibility to work various shifts, including weekends
- Exceptional customer service skills and the ability to remain composed in high-pressure situations
- Experience in the medical field is highly desirable
- Rotating schedule including days, evenings, and weekends
- $22.00 per hour
At SightMD, we prioritize the well-being of our team members just as we do for our patients. All employees enjoy a comprehensive benefits package that includes:
- Medical, Dental, and Vision Insurance
- Prescription Drug Coverage
- Company-Paid Life Insurance and Long-Term Disability
- Supplemental Insurance Options
- Employee Assistance Program (EAP)
- Retirement Plan - 401(k)
- Paid Time Off (PTO)
- Paid Holidays
- Career Development Opportunities
Equal Employment Opportunity Statement:
SightMD is an equal opportunity employer and prohibits discrimination based on race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, genetic predisposition, military status, domestic violence victim status, criminal conviction, and all other protected categories under federal, state, and local laws.
If you require reasonable accommodation during the application process or to perform essential job functions, please reach out to our People Services.
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