Patient Services Coordinator

1 month ago


Hewlett, New York, United States SightMD Full time
A career that transforms lives.

SightMD is a dynamic and expanding integrated ophthalmic provider group, dedicated to delivering exceptional eye care to patients across multiple states. With a network of over 127 eye care professionals and 60 convenient locations, our commitment to providing outstanding services is central to our mission. As we pursue our goal of excellence in eye care, we are looking for dedicated individuals who are ready to contribute to our legacy of quality service, a tradition that has been upheld for over 50 years.

Position Overview:

In the role of Medical Office Receptionist, you will be essential in managing the daily patient intake process and ensuring a high standard of customer service. As the initial point of contact for our patients, your responsibilities will include welcoming them, collecting necessary demographic information, addressing inquiries, scheduling appointments, and verifying insurance details. You will also handle various administrative tasks to maintain the smooth operation of the medical office.

Key Responsibilities:
  • Respond to phone calls, emails, and in-person inquiries
  • Assist patients in scheduling appointments
  • Collect and manage patient medical information
  • Input and organize data within electronic health records
  • Process health insurance inquiries for patients
  • Support the office with administrative and clerical tasks
  • Collaborate with internal teams and providers to ensure patient needs are met
  • Adhere to HIPAA regulations
  • Obtain prior authorization for in-office procedures as needed
  • Maintain a tidy and welcoming reception area
  • Complete special projects and additional duties as assigned
Required Qualifications:
  • High School diploma or equivalent
  • Strong written, verbal, and listening communication skills
  • Excellent interpersonal, time management, and organizational abilities
  • Flexibility to work varied schedules, including weekends
  • Exceptional customer service skills and the ability to remain composed in challenging situations
Preferred Qualifications:
  • Previous experience in a medical setting is highly desirable
Work Schedule:
  • Rotating schedule, including days, evenings, and weekends
Salary Range:
  • $22.00 per hour
Benefits:

At SightMD, we prioritize the well-being of our employees just as we do for our patients. All employees are eligible for a comprehensive benefits package that includes:
  • Medical, Dental, and Vision Insurance
  • Prescription Drug Coverage
  • Company-Paid Life Insurance and Long-Term Disability
  • Supplemental Insurance Options
  • Employee Assistance Program (EAP)
  • Retirement Plan - 401(k)
  • Paid Time Off (PTO)
  • Paid Holidays
  • Career Development Opportunities
* All benefits are subject to eligibility requirements.

Equal Employment Opportunity Statement:

SightMD is an equal opportunity employer and does not discriminate based on race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, genetic characteristics, military status, domestic violence victim status, criminal conviction, or any other protected classes under federal, state, and local laws.

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