Water and Mold Operations Director
4 weeks ago
An Operations Manager is responsible for driving franchise performance and development in accordance with the Rytech Operations Manual. This role involves facilitating relationships between insureds and TPA/carrier partners, ensuring compliance with the Operations Manual and Fair Association.
Key Responsibilities- Maintain and support franchise relationships, monitoring performance and improving towards Service Level Agreements.
- Conduct quarterly site inspections, ensuring franchise operations align with the Ops. Manual and Fair Association.
- Provide feedback and training to technicians, ensuring they meet certification requirements.
- MEDIATE disputes between insureds, insurers, and contractors, engaging the Franchise Support Center when necessary.
- Lead weekly meetings to facilitate training and convey information to technicians.
- Monitor MICA Exchange daily, ensuring projects are properly handed by the franchise.
- Assist technicians in the field and support local marketing efforts to grow the business.
- Review estimates, dispatch assignments, and respond to email correspondence in a timely manner.
- Mitigation/Remediation estimating and scoping experience.
- High school diploma or equivalent.
- Two years of Mitigation/Remediation experience preferred.
- Residential and/or commercial construction experience.
- Excellent communication and customer service skills.
- Ability to work in the field, perform physical tasks, and travel for CAT events, training, or regional meetings (5-10% of the time).
- Computer literacy and proficiency in Microsoft Office and MICA.
- Certifications required (minimum of 90 days after onboarding): Water Restoration Technician (WRT), Applied Structural Drying (ASD), Anti-Microbial Remediation Technician (AMRT), and Commercial Drying Specialist (recommended).
Rytech is a nationally recognized leader in the water damage industry, founded on principles of integrity and accountability. Our business model empowers franchise owners to provide exceptional service, leveraging technology and processes to deliver results.
We strive to create relationships built on trust and mutual respect, treating everyone with fairness and integrity. Our commitment to team building, employee development, and corporate social responsibility ensures we uphold the highest standards of ethics and excellence.
We're a diverse team of experienced professionals, always looking for driven, team-oriented, and enthusiastic candidates who share our passion for helping people and giving back to the community.
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