Loan Specialist

1 week ago


Arlington, Virginia, United States US COMM FOR REFUGE Full time
Job Summary

The Loan Specialist will be responsible for daily collection activities and management of delinquent accounts in a fast-paced collections department.

Key Responsibilities
  • Create and process loan payment correspondence, promissory notes, and other required client contact notes.
  • Provide customer service and respond to clients' requests for documentation and information about their accounts quickly and professionally.
  • Resolve service issues regarding collection issues, payment processing, refund, dunning, and skip tracing for delinquent accounts.
  • Maintain affiliate relationships to secure accurate and timely information about clients.
  • Establish and maintain effective and collaborative working relationships with the collections team and accept responsibilities that are interchangeable within the department.
  • Perform other duties as assigned by supervisor.
Requirements
  • High school diploma/GED with 3-5 years of high-volume collections experience is required.
  • Knowledge of billing and collection procedures is required; knowledge of FDCPA guidelines preferred.
  • Strong attention to detail, and ability to prioritize and manage multiple responsibilities.
  • Goal-oriented and commitment to excellent customer service is desired.
  • Excellent written and verbal communication skills and ability to communicate with a diverse range of people, including people with limited English proficiency.
  • Demonstrated support of USCRI's values by exhibiting respect for others, maintenance of confidential information, and an appreciation of a multicultural workplace.
Physical Demands
  • Use of manual dexterity, tactile, visual, and audio acuity.
  • Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
  • Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
  • Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements).
Training Requirements
  • Satisfactory completion of USCRI's Orientation and Training.
  • Complete additional training as identified by supervisor or Human Resources.


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