Senior Call Center Operations Manager
10 hours ago
Addison Group is seeking a seasoned Senior Call Center Manager to lead our contact center operations in the Tysons, VA area. This is a contract-to-hire opportunity with our client, a mid-size non-profit organization.
Key Responsibilities- Oversee contact center operations, analyzing volume and patterns to optimize organizational processes, resources, and workflows for improved delivery effectiveness and accuracy.
- Collaborate with leadership on business planning and processes, measuring and analyzing key performance indicators, and orchestrating resources for optimal efficiency.
- Establish new policies and procedures, providing support to contact center representatives.
- Bachelor's degree or equivalent experience.
- 8+ years of experience in Call Center Management positions.
- Ability to multitask.
- Proficient in Microsoft Office suite.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Financial Planning Manager
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Transaction Advisory Senior
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Manager of Pricing Analytics
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Senior Accounting Specialist
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Head of Procurement Operations
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