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Customer Service Representative

2 months ago

Brooklyn Park, Minnesota, United States Nilfisk Group Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Customer Interaction: Respond to customer inquiries, resolve issues, and provide comprehensive information to assist customers in making informed decisions.
  • Process Management: Develop and implement internal processes to meet customer expectations, ensuring seamless transactions and maintenance of customer-facing inquiries.
  • Communication: Communicate effectively with customers, providing timely and accurate information on pricing, availability, open orders, and ship dates.
  • Problem-Solving: Analyze problems and develop solutions to resolve customer issues, escalating concerns to management as necessary.
  • Relationship Building: Develop meaningful relationships with key customers, driving trust and loyalty through exceptional service and support.
  • Technical Skills: Utilize ERP, CRM, and online tools to confirm account information, process transactions, and manage customer data.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Entry-level to experienced, with a minimum of 2 years of inbound/outbound call experience in a customer service or manufacturing environment.
  • Skills: Proficiency in portal management, transactions, and EDI knowledge (recommended). Strong attention to detail, ability to plan and organize, and solid attendance and reliability.
What We Offer

At Nilfisk Group, we offer a competitive total compensation package, including health, dental, and vision insurance, basic and supplemental life insurance, and a 401(k) plan with company match. We also offer flexible spending accounts, health savings accounts, and employee assistance programs.

About Us

Nilfisk Group is a leading provider of cleaning solutions, committed to creating a cleaner future through innovation and technology. We value diversity and equality, and we encourage all qualified applicants to apply. We are an Equal Opportunity and Affirmative Action employer, committed to creating a diverse workforce.