Field Service Representative III
4 days ago
We are seeking a highly skilled and detail-oriented Field Service Representative III to join our team at Canon USA & Affiliates. As a key member of our office services team, you will be responsible for providing exceptional customer service, managing mailroom operations, and performing various administrative tasks.
Key Responsibilities- Customer Service
- Provide top-notch customer service to internal and external clients, ensuring their needs are met and exceeded.
- Proactively identify and resolve customer issues, building strong relationships and trust.
- Mailroom Operations
- Receive, sort, and deliver mail and packages efficiently, meeting established time frames.
- Prepare and dispatch outgoing mail and packages, adhering to postal regulations.
- Manage special outgoing inter-office pouches and overnight items, ensuring timely delivery and accuracy.
- Administrative Support
- Organize and distribute supplies, verifying and logging orders upon delivery.
- Monitor inventory of copy supplies, maintaining a neat and organized supply area.
- Provide minor maintenance of photocopy machines, including troubleshooting and routine cleanings.
- Operate facsimile machines, sending and receiving faxes, and maintaining accurate logs.
- Perform other administrative duties, such as inserting, copying, and photocopying, as needed.
- Additional Responsibilities
- May perform various tasks at the direction of the Site Manager, including setting up and maintaining client kitchen areas and conference rooms.
- Provide reception work, answering telephones, taking messages, and greeting visitors.
- Move boxes, supplies, or furniture, and replace light bulbs as needed.
- Prepare outgoing items for shipping and perform document scanning.
- Education
- High school diploma or equivalent required.
- Experience
- 5+ years of experience working in a mailroom or professional office environment.
- Skills
- Thorough knowledge of shipping procedures and ability to perform all necessary computer skills.
- Excellent customer service, professional attitude, and appearance.
- Ability to work overtime and meet deadlines.
We offer a competitive salary and benefits package, comprehensive training and development programs, and a positive work environment.
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