Field Service Representative III

4 days ago


Chicago, Illinois, United States Canon USA & Affiliates Full time
Job Summary

We are seeking a highly skilled and detail-oriented Field Service Representative III to join our team at Canon USA & Affiliates. As a key member of our office services team, you will be responsible for providing exceptional customer service, managing mailroom operations, and performing various administrative tasks.

Key Responsibilities
  • Customer Service
    • Provide top-notch customer service to internal and external clients, ensuring their needs are met and exceeded.
    • Proactively identify and resolve customer issues, building strong relationships and trust.
  • Mailroom Operations
    • Receive, sort, and deliver mail and packages efficiently, meeting established time frames.
    • Prepare and dispatch outgoing mail and packages, adhering to postal regulations.
    • Manage special outgoing inter-office pouches and overnight items, ensuring timely delivery and accuracy.
  • Administrative Support
    • Organize and distribute supplies, verifying and logging orders upon delivery.
    • Monitor inventory of copy supplies, maintaining a neat and organized supply area.
    • Provide minor maintenance of photocopy machines, including troubleshooting and routine cleanings.
    • Operate facsimile machines, sending and receiving faxes, and maintaining accurate logs.
    • Perform other administrative duties, such as inserting, copying, and photocopying, as needed.
  • Additional Responsibilities
    • May perform various tasks at the direction of the Site Manager, including setting up and maintaining client kitchen areas and conference rooms.
    • Provide reception work, answering telephones, taking messages, and greeting visitors.
    • Move boxes, supplies, or furniture, and replace light bulbs as needed.
    • Prepare outgoing items for shipping and perform document scanning.
Requirements
  • Education
    • High school diploma or equivalent required.
  • Experience
    • 5+ years of experience working in a mailroom or professional office environment.
  • Skills
    • Thorough knowledge of shipping procedures and ability to perform all necessary computer skills.
    • Excellent customer service, professional attitude, and appearance.
    • Ability to work overtime and meet deadlines.
What We Offer

We offer a competitive salary and benefits package, comprehensive training and development programs, and a positive work environment.



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