Visitor Services Lead Cashier

2 days ago


Chicago, Illinois, United States Field Museum Full time
Job Summary

The Field Museum is seeking a highly skilled Visitor Services Lead Cashier to join our team. As a key member of the Visitor Services department, you will be responsible for providing exceptional customer service, generating revenue, and ensuring a seamless experience for our visitors.

Key Responsibilities
  • Cashiering and Customer Service: Provide top-notch customer service to our visitors, handling cash transactions, and resolving any issues that may arise.
  • Training and Development: Assist in training new hires and temporary staff on the register, ensuring they are equipped to provide excellent customer service.
  • Operations and Maintenance: Oversee the maintenance of the Visitor Center, Guest Locker Room, and administrative areas, ensuring they are clean, organized, and well-maintained.
  • Theater Operations: Train and maintain the 3D Theater, ensuring it is in excellent working condition and providing an exceptional experience for our visitors.
  • Public Area Maintenance: Maintain the appearance of the public areas of the Museum, ensuring they are clean, tidy, and welcoming.
Requirements
  • Full-time Employee: Must be a full-time employee willing to work 5 days a week.
  • Weekend and Holiday Availability: Must be willing to work weekends and holidays.
  • ACME and Admissions Operations: Must have a superior understanding of ACME and admissions operations.
  • Departmental Policies and Procedures: Must have an exemplary history with the Department's internal policies and procedures, particularly pertaining to the cashier post.
Qualifications
  • Customer Service Experience: 5-7 years of customer service experience required; experience in a museum or cultural institution preferred.
  • Communication Skills: Excellent communication skills (verbal and written) are required.
  • Technical Skills: Microsoft and Google Suite experience is required.
  • Availability: Weekend, holiday, and some after-hours availability is required.
  • Personality Traits: Must be positive, proactive, personable, and empathetic.
  • Education: Bachelor's Degree preferred.

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