Customer Service Representative
3 weeks ago
Job Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Updike Distribution Logistics.
Key Responsibilities:
- Provide exceptional customer service to accounts, ensuring overall satisfaction and representing customer needs within the organization.
- Organize, input, and update relevant data, including shipping documents, load receipts, and inventory management using internal and external computer applications.
- Ensure adherence to customer requirements and organizational standard operating procedures, including communication, paperwork processing, billing, and inventory maintenance.
- Initiate, administer, and assist with cycle counts, physical inventories, and associated functions to maintain accurate inventories.
- Communicate and provide information to assist warehouse operations and customers, filing data and performing routine clerical tasks as needed.
Requirements:
- Minimum 2-3 years of Customer Service experience, preferably within a warehouse environment.
- High school diploma.
- Excellent written and oral communication skills.
- Technical competence, including software, hardware, and networks.
- Motivated, goal-oriented, persistent, and a skilled negotiator.
- Ability to work in a team-oriented, fast-paced environment.
Work Environment: The employee will be required to stand, walk, sit, and use hands to manipulate, handle, or feel objects, tools, controls, and office equipment. The employee will frequently be required to talk and hear, and occasionally required to reach with hands and arms and stoop, kneel, or crouch.
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