Guest Services Representative

3 weeks ago


Coffeyville, Kansas, United States Avantic Lodging Enterprises Full time
Job Title: Guest Services Agent

Job Summary:

Avantic Lodging Enterprises is seeking a highly skilled Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Process room reservations and modifications, and ensure accurate and up-to-date information is maintained.
  • Work effectively in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Maintain a high level of knowledge about hotel services, policies, and procedures.
  • Ensure compliance with Avantic Lodging Enterprises standards and regulations.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Basic arithmetic skills and ability to handle cash and credit transactions.
  • Ability to maintain confidentiality and handle sensitive information.

Working Conditions:

The Guest Services Agent will work in a fast-paced environment, with frequent interactions with guests and colleagues. The role requires standing for long periods, using a computer, and lifting up to 10 pounds.

What We Offer:

Avantic Lodging Enterprises offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, please submit your application, including your resume and a cover letter, to [insert contact information].



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