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Customer Service Representative
2 months ago
We are seeking a skilled Customer Care Advisor to join our team at a call center in Jacksonville, FL. As a Customer Care Advisor, you will be responsible for handling customer calls efficiently and effectively, providing exceptional customer service, and resolving customer complaints in a timely manner.
Key Responsibilities:
- Handle customer calls and respond to customer inquiries in a professional and courteous manner
- Accurately and promptly execute transactions, such as inquiries and complaints
- Identify customer needs through in-depth probing and provide solutions to customer problems
- Manage daily workflow within prescribed timeline and quality metrics
Requirements:
- 2-4 years of previous call center experience
- Strong interpersonal skills, including professional, courteous, empathetic, level-headed, composed, adaptable, and accountable
- Excellent customer service skills
- Solid attendance during training and post-training
- Superior communication skills, both verbal and written
- Effective listening, problem-solving, and negotiating skills
- Proficient in using CRM, computer, windows navigation, and internet
- Proven record of dependability with excellent time management and self-management skills
- Proven ability to handle stressful situations and manage a high-volume workload
Education Requirement:
A high school diploma or equivalent is required.
Training Environment:
Initial training will be conducted on-site in Downtown Jacksonville for 5 weeks. Successful completion of training is required before assignment continues. After initial training, the role will transition to remote work.
Work Environment:
Laptop and up to 2 monitors will be provided. A workspace free of visual and audible distractions is required. Candidate must have access to the internet with at least 50 MBPS upload and 10 MBPS download speeds.
Physical Requirements:
Sitting up to 8 hours per day, typing up to 8 hours per day, and data entry up to 8 hours per day.
Other Physical Demands:
Should not attempt to lift, pull, or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing, or pulling in an awkward position. Outdoor walking in non-paved areas may be required.
Additional Requirements:
Candidates who are bilingual in Spanish are requested.