Customer Care Representative

6 days ago


Provo, Utah, United States Woodside Homes Full time
About Woodside Homes

As a leading homebuilder in the United States, Woodside Homes has been synonymous with integrity, excellence, and design innovation since 1977. Our commitment to providing exceptional customer experiences has earned us a reputation as one of America's top 30 homebuilders.

Our partnership with Sekisui House, a global company with over 50 years of experience, has enabled us to introduce energy-saving technologies and environmental standards that are new to the US market. Our focus on creating comfortable spaces as part of ecologically sound communities has made us a leader in the industry.

The Role

We are seeking a highly skilled and dedicated individual to join our team as a Customer Care Representative. As a key member of our customer experience team, you will be responsible for ensuring timely responses to all warranty concerns and delivering exceptional customer satisfaction.

Your primary responsibilities will include:

  • Organizing and prioritizing warranty-related tasks to ensure timely completion.
  • Collaborating with sales, purchasing, and construction teams to ensure comprehensive follow-up on homeowner specifications and concerns.
  • Managing warranty cost controls and trade accountability to maintain high-quality standards.
  • Responsible for scheduling subcontractors and supervising their work to ensure completion of assigned tasks.
  • Verifying work progress and completion of vendor tasks to ensure customer satisfaction.
  • Assigning accountability for expenses and back charges based on detailed inspections and compliance with company policies.

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • A minimum of five years of customer service or construction experience.
  • Superior verbal communication skills and the ability to work independently.
  • Strong adaptability and quick thinking in fast-paced environments.
  • Self-motivation and the ability to multi-task effectively.
  • Outgoing and professional demeanor with excellent relationship-building skills.
  • Computer literacy and experience with accounts management tools like JDE, Hyphen, or equivalent.

We offer a comprehensive benefits package, including 401(k) matching, dental insurance, disability insurance, and more. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply.



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