Sales Account Manager

4 days ago

Conway, Arkansas, United States DBG Arkansas, LLC Full time
Job Description

**Job Title:** Sales Account Manager - Business Development

**Job Summary:** We are seeking a highly motivated and experienced Sales Account Manager to join our team at DBG Arkansas, LLC. As a Sales Account Manager, you will be responsible for growing and expanding existing accounts and developing new business opportunities in the transportation industry.

Key Responsibilities:

  • Assist and support the assigned Account Manager in all aspects of account management and business development, including:
    • Review and vetting of RFQs (Requests for Quote)
    • Writing internal or external announcements as required
    • Coordination of customer-requested information
    • Preparation of proposals and presentations
    • Coordination and compilation of customer presentation packages
    • Updating of weekly sales trackers
    • Variety of document updates as required
    • Ensuring electronic part files are kept up to date, including initial setup
  • Accept incoming calls and inquiries and take appropriate action when assigned to support the customer and Account Manager as required
  • Work with the Account Manager, accounting, and plant personnel to assist with resolving commercial issues in a timely manner, including:
    • Analysis of commercial issues and disputed charges
    • Debit review and collection of information to resolve disputed amounts
  • Responsible for final review of customer quotes, including:
    • Internal summary matrices for review and analysis
    • Preparation of customer quote documents for submission
  • Maintain and update the computer filing system, ensuring all computer documents, presentations, letters, updates, and other related documents are filed in the proper location for future use
  • This may include managing other house accounts (customers) as required
  • Calculation of raw material adjustments, foreign exchange updates, and other pricing adjustments as required
  • Develop and maintain relationships with customers
  • Liaise with various departments to ensure customer requirements are being met
  • Develop strategies to support growth and DBG's Five-Year Sales Plan
  • Provide timely communication to customers
  • Negotiate contracts and pricing
  • Work in compliance with QMS, EMS, and H&S standards, policies, objectives, impact, and aspects, and hazard and risks
  • Perform any other duties as assigned by the Sales Manager

Requirements:

  • Post-secondary education in a related field and/or equivalent experience
  • 4-6 years of account management experience
  • Bilingual in Spanish would be an asset
  • Travel within Canada, the U.S., Mexico, and possibly Europe
  • Experience in the manufacturing (metal stamping/fabrication) transportation industry preferred
  • OEM/Tier I experience would be an asset

Working Relationships:

  • Daily contact with the Sales Manager, Sales team, and various other internal departments as required
  • Continuous liaison with Plant Management Team and customers

Complexity of Tasks:

  • Exceptional verbal and written communication skills
  • Good judgment, planning, and time management
  • Adaptability and strong problem-solving skills
  • Excellent active listening skills
  • Ability to build rapport and collaborate with others within the company and externally
  • Minimal supervision

Benefits:

  • 401(k)
  • 401(K) matching
  • Health, Dental, and Vision insurance
  • Paid time off
  • Vacation
  • Life Insurance
  • Safety Shoe Reimbursement, Prescription Safety Glasses

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