Customer Engagement Specialist
4 weeks ago
We are seeking enthusiastic individuals with exceptional communication abilities to fill the role of Customer Service / Sales Consultant at SLIGHT EDGE. This position focuses on sales, marketing, customer interactions, order management, account inquiries, and contract renewals. No prior experience is required as we provide comprehensive training for entry-level candidates. Promotions are performance-based, emphasizing merit over tenure.
Key Benefits:- 401(k) plan
- Performance-based bonuses
- Company-sponsored events
- Flexible working hours
- Career advancement opportunities
- Ongoing training and development
Primary Responsibilities:
- Utilize tablets to engage with customers effectively.
- Verify customer account details accurately.
- Provide a warm and professional greeting to all customers.
- Conduct personalized sales presentations for retail clients.
- Assist customers in upgrading their accounts.
- Facilitate customer orders and contract renewals.
- Address customer inquiries regarding promotions and sales terms.
- Propose suitable product solutions to meet client needs.
- Inform customers about current deals and promotional offers.
- Leverage technology to manage high sales volumes and process orders.
- Collaborate with the customer service manager to ensure top-notch service delivery.
- Report daily performance metrics to management.
Required Skills:
- Outstanding communication and customer service skills.
- Ability to thrive in a fast-paced, multi-tasking environment.
- Strong decision-making and problem-solving capabilities.
- Excellent active listening and oral communication skills.
- Exceptional organizational abilities.
- Accurate and effective decision-making skills.
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