Shelter Services Coordinator

1 week ago

Saint Paul, Minnesota, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time
Job Overview

Are you dedicated to fostering environments where individuals can flourish?

Catholic Charities of the Archdiocese of St Paul and Minneapolis is committed to serving those in need and advocating for justice within the community.

Position: Housing Support Coordinator

The mission of our organization is to adapt and respond to the growing and complex needs of our community. We focus on three primary areas: preventing poverty, addressing basic needs during crises, and creating pathways out of poverty.

COMPENSATION: $22.80/hour

POSITION SUMMARY: We are looking for a proactive leader who is compassionate, detail-oriented, trauma-informed, and culturally sensitive to join our team as a Housing Support Coordinator.

The Housing Support Coordinator will serve as a vital link, providing exceptional customer service to residents, external agency providers, and vendors. Under general supervision, this role ensures a clean, safe, and secure environment for residents by offering referral information on various topics. The Coordinator will assist in resolving and de-escalating emerging issues that residents may encounter while ensuring adherence to established rules and policies.

KEY RESPONSIBILITIES:

  1. Maintain a clean, safe, and supportive environment for residents, visitors, volunteers, and staff.
  2. Lead the orientation and training of Housing Support Representatives.
  3. Collaborate with Program Management to enforce program rules and policies, ensuring proper documentation of observations and incidents.
  4. Assist in filling shift coverage gaps across various shifts and locations within the housing division.
  5. Utilize conflict resolution and de-escalation techniques to manage crisis situations effectively.
  6. Work alongside Program/Property Management to model and coach conflict resolution skills to other Housing Support staff.
  7. Facilitate partnerships with community programs to promote our services and build strong networks.
  8. Support program development, management, and evaluation in collaboration with Program Management.
  9. Deliver professional front desk services, including:
    1. Managing incoming calls.
    2. Assisting residents with inquiries and ensuring prompt resolution of issues.
    3. Enforcing visiting policies and procedures.
    4. Providing quality service across various areas, including maintenance requests, complaints, resources, and referrals.
    5. Administering medications as per established guidelines.
    6. Conducting regular rounds to check exits, fire doors, and common areas, while monitoring resident activities for safety.
    7. Addressing issues in the best interest of residents and the organization by identifying opportunities to enhance the resident experience.
  10. Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

  • At least one year of relevant experience working with low-income populations, including those facing homelessness or mental health challenges.
  • High school diploma or equivalent.
  • Ability to engage with culturally diverse populations experiencing significant life challenges.
  • Strong commitment to resident satisfaction and integrity.
  • Proficient in de-escalation techniques within a shelter environment.
  • Capable of accurately entering data for reporting purposes.
  • Excellent verbal and written communication skills.

JOB CLASSIFICATION: Regular; Full-Time; Hourly; Non-Exempt

CPR Certification: Required

Driving Requirement: Required

Physical Requirements:

  • Ability to lift up to 25 lbs without assistance.
  • Walking or standing for more than 2 hours per shift is not required.
  • Physical restraint of clients is not required.

Catholic Charities is an equal opportunity employer.

This job description is not intended to be an exhaustive list of all responsibilities and tasks associated with the position.

  • Emergency Shelter Support Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States 360 Communities Full time

    Job Overview360 Communities is seeking a dedicated Shelter Advocate - Relief to provide essential staffing support as required. The ideal candidate should be flexible to cover various shifts, including days, evenings, and nights. This role is critical in assisting individuals and families affected by domestic abuse and/or sexual assault.Position Summary:The...

  • Emergency Shelter Support Specialist

    1 week ago

    Saint Paul, Minnesota, United States 360 Communities Full time

    Job OverviewThis position is based at a community shelter, providing essential support during overnight hours. The primary role is to assist individuals and families who have faced domestic violence or sexual assault, ensuring their safety and well-being. Responsibilities include crisis intervention, emotional support, and daily operational tasks within the...

  • Roving Maintenance Professional

    3 days ago

    Saint Paul, Minnesota, United States Shelter Corporation Full time

    Job SummaryShelter Corporation is seeking a skilled Roving Maintenance Technician to join our team. As a key member of our maintenance team, you will be responsible for ensuring the upkeep and repair of our apartment communities.Key ResponsibilitiesPerform routine maintenance and repairs to ensure the overall condition of our properties.Conduct preventative...

  • Transitional Housing Support Coordinator

    2 weeks ago

    Saint Paul, Minnesota, United States Tubman Full time

    Position OverviewSalary: $23.50 per hourTubman is seeking a dedicated Transitional Housing Support Coordinator to evaluate the needs of individuals who have experienced trauma and connect them with essential services that facilitate a successful transition from shelter to stable housing. This role emphasizes a trauma-informed, strengths-based, and...

  • Housing Assistance Coordinator

    2 weeks ago

    Saint Paul, Minnesota, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time

    Job OverviewAre you committed to empowering individuals to achieve stability and success?Catholic Charities of the Archdiocese of St Paul and Minneapolis is dedicated to serving vulnerable populations and advocating for social justice.Position: Housing Support CoordinatorThe Housing Support Coordinator plays a vital role in fostering a safe and supportive...

  • Resident Services Coordinator

    1 week ago

    Saint Paul, Minnesota, United States Village Green Full time

    Resident Services CoordinatorWe are seeking a committed professional to become part of our team as a Resident Services Coordinator. In this position, you will play a vital role in ensuring resident satisfaction by effectively addressing their inquiries and concerns in a timely and courteous manner.Key Responsibilities:Greet and assist new residents as they...

  • Fundraising Operations Coordinator

    2 weeks ago

    Saint Paul, Minnesota, United States PEOPLE SERVING PEOPLE Full time

    About Us:People Serving People stands as Minnesota's foremost and most extensive emergency shelter dedicated to families facing homelessness, and is a committed leader in the realm of homelessness prevention. If you aspire to contribute to community transformation and witness families flourish, then People Serving People is the ideal environment for you.What...

  • Fundraising Operations Coordinator

    2 weeks ago

    Saint Paul, Minnesota, United States PEOPLE SERVING PEOPLE Full time

    About Us:People Serving People stands as Minnesota's largest and most comprehensive emergency shelter dedicated to families facing homelessness, and we are committed to leading efforts in homeless prevention. If you are passionate about making a difference in communities and empowering families, then People Serving People is the right place for you.What do...

  • Fundraising Operations Coordinator

    1 week ago

    Saint Paul, Minnesota, United States PEOPLE SERVING PEOPLE Full time

    About Us:People Serving People stands as Minnesota's largest and most comprehensive emergency shelter dedicated to families facing homelessness, and we are recognized as a leading advocate for homelessness prevention. If you are passionate about making a difference in communities and empowering families to thrive, then People Serving People is the right...

  • Resident Services Coordinator

    2 weeks ago

    Saint Paul, Minnesota, United States Village Green Full time

    Job DescriptionCompany OverviewVillage Green is seeking motivated individuals to contribute to our esteemed apartment communities. With a century of experience in property management, we offer opportunities for professional growth in the expanding rental housing sector.Position OverviewThe Concierge/Resident Customer Service Coordinator plays a vital role in...

  • Crisis Support Advocate

    2 weeks ago

    Saint Paul, Minnesota, United States 360 Communities Full time

    Job Overview360 Communities is in search of a Shelter Advocate - Relief to offer essential staffing assistance as required. The ideal candidate should be flexible to cover various shifts, including days, evenings, or nights. This role involves working within a supportive environment dedicated to individuals affected by domestic and sexual violence.Position...

  • Office Coordinator

    3 days ago

    Saint Paul, Minnesota, United States Merrick Community Services Full time

    Job SummaryMerrick Community Services is seeking a highly organized and detail-oriented individual to support the daily operations of our Meals on Wheels program. As an Office Coordinator, you will play a critical role in ensuring the smooth delivery of meals to our clients, while also providing administrative support to our team.Key ResponsibilitiesMeal...

  • Residential Services Coordinator

    2 weeks ago

    Saint Paul, Minnesota, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time

    Position OverviewAre you dedicated to empowering individuals and fostering community growth?Catholic Charities of the Archdiocese of St Paul and Minneapolis is the right place for youHousing Intake SpecialistHigher Ground St. PaulThe mission of Catholic Charities is to support those in need and champion justice within the community.As the demand for our...

  • Facilities Operations Supervisor

    2 weeks ago

    Saint Paul, Minnesota, United States PEOPLE SERVING PEOPLE Full time

    About Us:People Serving People is recognized as the largest and most comprehensive emergency shelter for families facing homelessness in Minnesota, and we are committed to being a leader in the prevention of homelessness. If you are passionate about transforming communities and empowering families, then People Serving People is the right place for you....

  • Fundraising Operations Coordinator

    2 weeks ago

    Saint Paul, Minnesota, United States PEOPLE SERVING PEOPLE Full time

    About Us:People Serving People stands as Minnesota's foremost and most extensive emergency shelter dedicated to families facing homelessness, and it is a committed leader in the realm of homelessness prevention. If you aspire to contribute to community transformation and witness families flourish, then People Serving People is the ideal environment for...

  • Client Services Coordinator

    2 weeks ago

    Saint Paul, Minnesota, United States Paul Davis Restoration of Greater MSP and the Northland Full time

    Job OverviewThe Client Services Coordinator plays a vital role in ensuring seamless communication between clients and our team. This position is essential for identifying project needs and specifications, as well as overseeing mitigation and reconstruction tasks.Key Responsibilities:Act as a primary liaison for clients to clarify project...

  • Clinical Services Coordinator

    5 days ago

    Saint Paul, Minnesota, United States Creekside Healthcare Center Full time

    Job SummaryCreekside Healthcare Center is seeking a highly skilled and experienced Unit Manager - Registered Nurse to join our team. As a key member of our leadership team, you will be responsible for planning, coordinating, and managing the clinical services for a specified nursing unit.Key ResponsibilitiesAssessment and Evaluation: Assess and evaluate the...

  • Nutritional Services Coordinator

    1 week ago

    Saint Paul, Minnesota, United States The Sanneh Foundation Inc Full time

    The Sanneh FoundationThe Sanneh Foundation (TSF) is a community-oriented organization based in Saint Paul, Minnesota, dedicated to comprehensive youth development in the Twin Cities area. TSF aims to empower young individuals, enhance lives, and foster community unity through a variety of programs and initiatives.Position:Nutritional Services Coordinator at...

  • Nutritional Services Coordinator

    1 week ago

    Saint Paul, Minnesota, United States The Sanneh Foundation Inc Full time

    The Sanneh FoundationThe Sanneh Foundation (TSF) is a community-focused organization based in Saint Paul, Minnesota, dedicated to fostering holistic youth development within the Twin Cities metropolitan area. TSF aims to empower young individuals, enhance lives, and strengthen communities through a variety of programs and initiatives.Position:Nutritional...

  • Human Resources Support Coordinator

    2 weeks ago

    Saint Paul, Minnesota, United States Encore Consulting Services Full time

    Job OverviewPosition: Human Resources Support CoordinatorLocation: Remote with potential for hybrid work arrangementContract Duration: 6+ Months with opportunity for full-time conversionRole SummaryThis position is primarily focused on providing exceptional customer service within the HR domain. The role is designed to facilitate effective communication and...