Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at OneMain Financial. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and helpful information to customers regarding their accounts and services
- Resolve service problems by clarifying customer concerns, determining the cause of the problem, and explaining the best solution
- Process extensions and due day change requests
- Other duties as assigned by the Customer Relations Team Lead
Requirements:
- High School Diploma or GED required
About OneMain Financial:
OneMain Financial is a leading provider of personal loans and credit services. We are dedicated to improving the financial well-being of hardworking Americans by offering responsible access to credit. Our team is driven by a passion for customer service and a commitment to innovation and excellence.
Benefits:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
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